Struggling with a betting addiction? Contact 12b Support — help is always free. Support: support@12b.run

  1. Home
  2. Responsible Gaming
Responsible Betting
18+

Responsible Gaming — Betting is entertainment, not addiction

12b believes betting should be an enjoyable experience. We're committed to helping you bet in a healthy, responsible way.

18+ Only Set Spending Limits Voluntary Break 24/7 Support Free Support
18+
Age Restriction
24/7
Support Available
6
Protection Tools
0
Hidden Traps
Core Commitment

12b's Responsible Betting Policy

12b is committed to making sure the thrill of gaming never becomes a burden. We've built a suite of powerful tools and policies to protect every member's mental and financial well-being — because that's our highest priority.

Set Spending Limits
Set your own daily, weekly, or monthly betting limit. Once the limit is reached, the system will automatically stop any further betting.
Instant effect
Voluntary Break
Need to step away for a while? Pause your account for anywhere from 24 hours to 6 months. You won't be able to log in during this period.
Stay in Control
Permanent Self-Exclusion
If you'd like to stop completely, let us know. Your account will be permanently closed and any remaining balance will be returned.
Permanent Protection
Reality Check
Pop-up notifications will appear at set intervals, showing a summary of how long you've been playing and how much you've spent.
Builds awareness
Loss Limit Settings
Once you hit your loss limit, betting stops automatically. Protect yourself from impulsive decisions that can cause serious damage.
Financial Protection
Expert Support
Day or night, 12b's responsible betting team is always here for you — completely free and fully confidential.
Free Support
Learn More

What does responsible gambling mean?

Responsible gambling means treating betting as entertainment — not a source of income. It means only wagering what you can afford to lose, staying in control of your time and money, and knowing when to stop.

12b believes betting can be just as enjoyable as watching cricket or football. But when it starts affecting other areas of your life — family, work, health — it's time to seek help.

We want every member to enjoy betting on 12b with a smile — stress-free. That's exactly why we have so many tools and policies in place.

The Golden Rules of Healthy Betting:

  • Bet for entertainment only, not as a source of income.
  • Stick to your daily budget and never exceed your limits.
  • Don't chase your losses by placing more bets after a losing streak.
  • Never bet under the influence of alcohol or any substance.
  • Don't cut back on time spent with family and friends.
  • Take a break from betting — win or lose.
  • Don't hesitate to reach out if you feel something is wrong.
Stay Aware

Recognise the warning signs of addiction

Seek help immediately if you notice any of the following signs in yourself or someone you know:

  • Chasing losses with bigger bets: Chasing losses by putting in more and more money.
  • Lying: Hiding the truth about your betting from family or friends.
  • Betting with borrowed money: Borrowing money or dipping into savings to place bets.
  • Neglecting Work & Family: Neglecting daily responsibilities because of betting.
  • Stress & Anxiety: Feeling restless or irritable when not betting.
  • Disrupted sleep and appetite: Losing sleep at night due to thoughts about betting.
  • Unable to stop: Wanting to stop but repeatedly coming back.
These signs are not a mark of weakness — they are symptoms of a treatable condition. Seeking help takes courage. 12b is always here for you.
Safety Tools

How to Use 12b's Protection Tools

Set a Daily Budget
Go to "Spending Limit" in your account settings to set a maximum daily betting amount.
Account Settings
Set a Session Time Limit
Set a time limit for each session. You'll be automatically logged out when the time is up.
Time Limit Settings
Take a Break
Go to the "Take a Break" option to temporarily suspend your account for anywhere between 24 hours and 6 months.
Responsible Gaming Menu
Get Direct Help
Reach out to us anytime via live chat. Our support team will assist you with complete confidentiality.
Open Live Chat
Verify Yourself

Are your betting habits healthy?

Answer the questions below honestly. This is a simple self-assessment — there are no wrong answers.

01
Have you ever bet more than your budget?
No, never
Sometimes
Often
02
After a loss, do you find yourself betting more in an attempt to win back what you've lost?
No
Sometimes
Frequently
03
Has betting caused problems at work, at home, or in your relationships?
No
Once or twice
Yes, frequently
04
Do you feel restless or anxious when you're unable to bet?
No
Sometimes
Often
05
Have family or friends ever expressed concern about your betting?
No
Once
Multiple times
Your betting habits look healthy! Still, stay cautious. Set your spending and time limits on 12b. Keep betting responsibly.
Warning signs detected! Your betting habits may be cause for concern. Use 12b's Responsible Gaming tools and reach out to our support team — help is always free.
Get Help

Easy Ways to Get Help

Acknowledging the problem is the biggest step of all. Once you've made that decision, 12b will be with you every step of the way.

Step 01
Acknowledge It Yourself
Assess whether you have a problem. Take the self-assessment quiz above or talk to someone you trust.
Step 02
Contact 12b Support
Reach out to our Responsible Betting team via live chat or email. Your privacy is fully protected.
Step 03
Activate Protection Tools
Together, we'll set spending limits, time limits, or a voluntary break. If necessary, we can close your account entirely.
Step 04
Professional Support
If needed, we can refer you to a mental health professional or addiction counsellor.
Step 05
Recovery & Fresh Start
When you're ready to return, we'll help you get back responsibly — with limits in place.
Our Commitment

12b's Responsible Betting Pledge

100%
Betting Should Be Entertainment

We believe every bet should be placed with awareness and enjoyment.

0%
Underage Betting

No one under 18 is permitted to use 12b — this is a non-negotiable rule.

24/7
Support Always Available

Even at 3 AM, our team is here for you — for any question, any concern.

₳0
No fees for support

All responsible betting support is completely free of charge.

12b never runs ads that promote addictive behaviour. We don't say "bet more" — we say "play responsibly". That difference is what sets us apart.
Details

Everything you need to know about Responsible Betting

Online betting is growing rapidly in Bangladesh, with millions of people enjoying it alongside cricket and football. But with that growth comes an increased risk of addiction. 12b wants all our members to stay informed and aware.

What is betting addiction and what causes it?

Betting or gambling addiction is a mental health condition that weakens a person's self-control. The brain's "reward system" plays a key role — winning triggers a release of dopamine, producing a feeling of pleasure. In pursuit of that feeling, people bet more and more.

Problems arise when the chase for that high pushes someone beyond their means. The mindset of "just one more and I'll win it back" after a loss is particularly dangerous.

How Does 12b Prevent Addiction?

12b goes beyond simply setting rules. We actively work to prevent addiction. When our AI-powered system detects concerning changes in a member's betting pattern — such as sudden high-volume bets, overnight betting sessions, or repeated attempts after losses — that member is automatically alerted and our support team reaches out.

We also never run ads or promotions that encourage excessive betting. Pressure-driven messages like "Win back what you lost today" or "Bet now" are strictly prohibited at 12b.

Protection of Minors

Age verification is mandatory when registering on 12b. Through NID verification, we ensure that only users aged 18 and above can open an account. If an underage user is identified, their account will be closed immediately.

If parents suspect their child is using 12b, please contact support@12b.run immediately. We will take action within 24 hours.

Remember: Responsible betting isn't about less fun — it's about more fun, and making it last. Someone who bets in control enjoys it far more than someone who loses everything chasing impulses.
Common Questions

Responsible Gaming Q&A

Yes, entirely on your own. Log in, go to "Responsible Gaming" or "Account Settings", and set your daily, weekly, or monthly spending limit. Lowering a limit takes effect immediately, but increasing one requires a 24-hour cooling-off period — by design, to keep you protected.

Yes, completely safe. Your account balance remains intact during the break and cannot be accessed by anyone. Once the break period ends, you can log in and resume as normal or make a withdrawal.

Yes. Once a permanent ban is in place, the account cannot be reopened, and creating a new account with the same details will also be blocked. We believe that sometimes a complete break is the best course of action.

NID verification requirements make underage access difficult. However, if you have any suspicions, contact us at support@12b.run and we will investigate and take action promptly.

In serious cases, yes. 12b's support team provides initial assistance and, where needed, refers members to mental health professionals or addiction counsellors. Addiction is a treatable condition — there's no shame in seeking help.

Play Responsibly, Stay Happy

Join 12b and bet with complete peace of mind using our powerful protection tools. You're always in control.

Start Responsibly Learn More (FAQ)
বাংলা