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12b FAQ — answers to all your questions
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Account & Registration
8 Questions

To open an account, you'll need: your full name, date of birth (must be 18+), an active Bangladeshi mobile number, email address, and a strong password. KYC verification using your National ID (NID) is required before your first withdrawal. Registration is completely free and takes just 3 minutes.
FreeJust 3 minutes
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No. Each person may only hold one account. Any attempt to open multiple accounts using the same mobile number, email, NID, or device will result in all accounts being suspended and any stored balance may be forfeited.
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KYC verification is required before your first withdrawal. You'll need to upload a photo of your National ID (NID) or passport. Verification is typically completed within 24 to 48 hours. You can still place bets without KYC — it only restricts withdrawals.
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On the login page, click "Forgot Password?". Enter your registered mobile number or email address and a reset link or OTP will be sent immediately. You can set a new password in just 2 minutes. For further assistance, contact support@12b.run.
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Yes. After logging in, you can update your email, mobile number, and password from "Account Settings". To change your name or date of birth, please contact support with your KYC documents.
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To close your account, email support@12b.run or let us know via live chat. We'll process the request within 48 hours. Any valid balance will be refunded to your registered payment method before closure.
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Payments & Transactions
8 Questions

Deposits are accepted via bKash, Nagad, Rocket, bank transfer, and debit/credit card. Most members use bKash or Nagad for instant deposits. The minimum deposit amount is ৳500.
bKashNagadRocketBank
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Withdrawals to bKash and Nagad typically arrive within 5 to 15 minutes. Bank transfers may take 1 to 2 business days. Your account's KYC verification must be completed before submitting a withdrawal request.
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The minimum withdrawal is ৳500. The maximum withdrawal limit depends on your account level and verification status. In general, you can withdraw up to ৳1,00,000 per day. VIP members enjoy higher limits.
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First, check the transaction SMS from your bKash/Nagad app to confirm the transfer went through. Deposits usually reflect within 1–2 minutes. If it still hasn't appeared after 15 minutes, contact us at support@12b.run with your transaction number, or open a live chat. We'll resolve it quickly.
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12b charges no transaction fees. However, bKash, Nagad, or your bank may apply their own charges — those are entirely third-party fees. Always check the applicable fees in your bKash or Nagad app before making a transaction.
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Betting & Odds
8 Questions

You can bet on cricket, football, tennis, badminton, basketball, volleyball, hockey, e-sports, and 30+ more sports. Cricket and football offer the widest range of markets — from the IPL, BPL, and World Cup to local tournaments.
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With live betting, you can place bets while a match is in progress. Odds update in real time — they shift after goals, wickets, or any change in the game situation. Go to the "In-Play" or "Live" tab to see ongoing matches and place your bets.
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The minimum bet is generally ৳50 to ৳100 (varies by sport and market). The maximum bet limit depends on your account level and the specific market. Check the relevant market details for more information.
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In most cases, a bet cannot be cancelled once placed. However, if the Cash Out feature is available, you can partially or fully settle your bet while the match is in progress — at the odds applicable at that moment.
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If a match is cancelled or postponed, all bets on that match are voided and the full stake is returned to your balance. No deductions, no conditions.
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Bonuses & Promotions
6 Questions

After registration, your first deposit of any amount will automatically trigger a 100% welcome bonus credited directly to your account. You can receive up to ৳5,000 in bonus funds — no separate application required.
AutomaticUp to ৳5,000
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No, bonus funds cannot be withdrawn directly. You must use the bonus to place bets and meet the specified wagering requirements (typically 5 to 10 times the bonus amount). Once the requirements are fulfilled, any winnings from the bonus can be withdrawn.
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When someone registers using your referral link or code and makes their first deposit, both you and the new user receive a bonus. The more you refer, the more you earn. Find your unique code in the "Refer" section of your account.
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Security & Privacy
5 Questions

Yes, completely. 12b uses 256-bit SSL/TLS encryption. Your data is never sold to third parties. Our Privacy Policy your information is used solely to manage your account.
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After logging in, go to "Account Settings" → "Security" → "Enable 2FA". An OTP will be sent to your mobile to verify. From then on, every login will require both your password and an OTP.
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Change your password immediately and log out of all devices. Then contact us at support@12b.run or reach out via live chat. We'll temporarily lock the account, investigate the issue, and help you recover any losses.
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Mobile App
4 Questions

Download the 12b app directly from our website's App Page Download it from the app page. Available on both Android and iOS. The app is completely free and takes just 5 minutes to install.
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Yes, fully. The app gives you access to Sports Betting, Live Casino, payments, and bonus claims — all in one place. You'll even get instant live scores and bet results via push notifications.
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Responsible Gambling
4 Questions

Yes, absolutely. Go to the "Responsible Gaming" section in your account settings to set daily, weekly, or monthly spending limits. Once a limit is reached, the system will automatically stop betting. To learn more Responsible Gambling page.
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Yes, you can voluntarily pause your account for anywhere between 24 hours and 6 months. During this period, you won't be able to log in, but your balance will remain fully secure. For serious concerns, you can also apply for permanent self-exclusion.
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Support
3 Questions

You can reach us in three ways: 1) Live Chat on the website or app (fastest), 2) Email us at support@12b.run, 3) Submit a support ticket from your account. Our Bengali support team is active 24/7.
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Live chat typically responds within 1 to 3 minutes. Email support replies within 2 to 6 hours. For urgent matters, always use live chat.
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About 12b FAQ

We've got answers to your questions

If you're new to 12b, having a lot of questions is completely normal. How do I register? How do I deposit via bKash? Will I actually receive the bonus? This detailed FAQ was put together to answer exactly those questions.

12b is one of Bangladesh's most popular Sports Betting platforms. Millions of members bet on cricket, football, and over 30 other sports on 12b every day. This FAQ page was compiled from the most frequently asked questions across that vast community.

From registration to your first withdrawal, 12b is with you every step of the way. Our Bengali support team is available 24/7. If you can't find your answer in the FAQ, live chat typically connects you with help in just 1–3 minutes.

12b will never ask for your password or banking details via email or SMS. If you receive such a message, it's likely a phishing attempt — report it to our support team immediately.
Quick Access

Jump straight to popular topics

Registration Guide
Open a 12b account in just 3 minutes. Find the full step-by-step guide on the registration page.
Register
Financial Transactions
Complete details on deposits and withdrawals via bKash, Nagad, and Rocket — fees, limits, and how it works.
Learn More
Sports Betting
Bet on cricket, football, and 30+ other sports. Explore odds, markets, and live betting guides.
View Betting
Mobile App
Download the iOS & Android app. Bet from anywhere, anytime.
Get the App
Responsible Gambling
A complete guide to betting limits, voluntary breaks, and responsible gambling tools.
Learn More
Betting Analytics
Browse expert stats and analysis. Make smarter decisions.
View Analysis
Live Support

Didn't find your answer? Let us know

Live Chat
The fastest option. Get help in Bengali in just 1–3 minutes — any time, day or night.
Start a Chat
Email Support
For detailed issues, reach us by email. We typically respond within 2–6 hours.
support@12b.run
Support Ticket
Log in and submit a ticket from your account. All conversations are saved for your reference.
Open a Ticket

All caught up? Time to play!

Open a free account on 12b and get a 100% bonus on your first deposit. Start betting on cricket, football, or any sport you love — right now.

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