12b's Privacy Policy — Your Data, Our Responsibility

When you use the 12b.run website or mobile app, we collect certain information. This Privacy Policy explains what data is collected, why it is collected, how it is used, and what rights you have.

12b believes in transparency. That's why this policy is written in plain, straightforward language rather than dense legal jargon — because we want you to genuinely understand it, not just sign off on it.

This policy was last updated on 1 January 2026. If significant changes are made, we will notify you via your registered email or SMS.

12b collects three types of data: information you provide directly, data generated automatically through your use of the platform, and in some cases, information received from third parties.

• Registration details: Full name, mobile number, email address, date of birth, national ID number.
• Contact Details: Address (for KYC verification).
• Payment details: bKash/Nagad/Rocket number, bank account details (stored securely).
• KYC documents: A photo of your national ID or passport, and a selfie.
• Support conversations: Records of communications you have made via chat or email.

• IP address and device information (browser, operating system)
• Login time, session duration, and on-platform activity
• Betting history and transaction logs
• User behaviour tracked via cookies and tracking technologies

12b is fully transparent about how your information is used. Below is a complete list of the specific purposes for which each type of data is collected:

Your consent is always obtained before any marketing messages are sent. You may opt out of marketing communications at any time — through your account settings or by contacting support.

Direct answer: No, it is never sold. Not ever. However, in certain circumstances, limited information may be shared with specific service providers:

• Payment Processors: bKash, Nagad, Rocket, Bank — only the information needed to process your transaction.
• KYC verification services: Licensed KYC partner for identity verification.
• Technology Infrastructure: Cloud server providers (data is always encrypted).
• Legal obligations: Upon a valid court order or lawful request from a government authority.

If any part of 12b is sold or merged with another company, users will be notified in advance and given the option to have their data deleted.

12b invests in the most advanced security technologies to protect your data. We give equal attention to both technical and organizational security measures.

• AES-256 data encryption — the world's most robust encryption standard.
• TLS 1.3 secure connection — on every data transfer.
• Two-factor authentication (2FA) — for login and withdrawals.
• Real-time fraud detection system.
• Regular security audits and penetration testing.
• Automatic account lock upon detection of suspicious activity.

12b uses cookies and similar technologies to enhance your experience and keep the platform secure.

You can disable optional cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of the platform.

12b believes you should have full control over your own information. In line with GDPR and international data protection standards, we provide you with the following rights:

To exercise these rights, email support@12b.run. We are required to respond within 30 days. Complex cases may take up to 90 days.

12b does not retain any data longer than necessary. Specific retention periods are defined for each category of information:

• Active account data: Until account closure.
• Transaction history: 5 years, as required by law.
• KYC documents: 5 years after account closure.
• Support conversations: 3 years.
• Betting Logs: 3 years.
• Marketing preferences: Immediate deletion upon withdrawal of consent.
• Inactive accounts: Anonymized after 18 months of inactivity.

12b's services are intended solely for users aged 18 and above. We do not knowingly collect personal information from minors.

12b may store data on servers located in Bangladesh and abroad. Regardless of where your data is held, we ensure the same high standard of protection applies.

For international transfers, we use Standard Contractual Clauses (SCC) and only work with countries or providers that offer adequate data protection standards.

12b may update this Privacy Policy from time to time. We will notify users of any significant changes before they take effect.

1. A notice will be posted on the website at least 14 days before any changes take effect.
2. You will be notified directly via your registered email or SMS.
3. A pop-up notification will be displayed at login.
4. The "Last Updated" date at the top of the document will be changed.

Continued use of 12b after any changes take effect constitutes your acceptance of the updated policy. If you do not agree, you may close your account and request deletion of your data.

For any questions, requests, or concerns regarding this Privacy Policy or your data, please reach out to our Data Privacy team:

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